The above depicts an interview. Sourced from https://resources.workable.com/tutorial/how-to-conduct-an-interview
A health manager may use interviewing skills in a formal interview environment for hiring staff but they also will be using general interviewing skills on a day-to-day basis in discussion with colleagues or with patients. Engagement with refined interviewing skills is paramount so that a manager can ask relevant questions in interactions to obtain knowledge essential for managing performance, give feedback and deal with conflict. This supported by Davis (2011) explaining that questions can facilitate exploration of and elaboration about particular areas, and thus provide additional relevant information. Davis’ suggestions in conjunction with the principles of non-verbal communication and listening attentively reinforce the importance of these aspects of communication in interviewing.
A health professional with exceptional interviewing skills have the resources to implement change, create rapport with patients/clients or staff and eventually build therapeutic relationships. Crowden (2013) states that a therapeutic relationship is based on respect and engenders trust and cooperation. Through this reading and my knowledge learnt during the Communication in Health unit I can make links between interviewing skills and therapeutic relationships. Building a therapeutic relationship is extremely important, however, not possible if impeccable interviewing skills aren’t demonstrated. Therefore, as a Health Services Manager I would ensure that I am asking relevant open questions, demonstrating positive non-verbal communication and active listening to provide a professional and trustworthy environment for patients/clients/colleagues.
My understanding of the therapeutic relationship is demonstrated in the following video.
References
Crowden A. (2013). Ethics and indigenous health care: cultural competencies, protocols and integrity. In R. Hampton et al. (Eds.), Indigenous Australians and health: the wombat in the room. Melbourne: Oxford University Press.
Davis, C.M. (2011). Patient–practitioner interaction: An experiential manual for developing the art of healthcare. Thorofare, America: Slack.
COMMUNICATION IN HEALTH MANAGEMENT 